Management Services

Leveraging our highly regarded infrastructure services portfolio and our customer-centric engagement models, we are one of the premium Managed Service providers globally. Our reputation as a managed services provider rests on our ability to anticipate and manage change in both technology and business practices while delivering tangible and measurable benefits. We are uniquely positioned to drive cost optimization, efficiencies, and innovative IT operations.

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By restructuring the operating model and enhancing business agility, SoftSupport helps drive competitiveness. We approach each customer engagement “uniquely” to ensure that we develop and deliver tailored services based on specific business needs. Our key differentiators lie in our flexibility, responsiveness, and knowledge based managed services delivery.

As one of the leading Infra services globally, SoftSupport combines the experience gained with market-leading tools, accelerators & frameworks to provide business-aligned services across the IT Landscape of our customers.

The business value of our managed services has dramatically changed over the past decade. SoftSupport helps enterprises meet strategic business imperatives by providing continuous improvement, transformation, and innovation to support an increasingly complex set of IT and business process requirements and needs. Following are our strategic differentiators:

Strategic consultative and life-cycle approach

Integrated portfolio and breadth of technology

Access to specialists & subject matter experts in SAP, Microsoft, AWS platforms

Flexible sourcing options and effective governance

Adapting to new consumption and delivery options

Consulting Services

Strategy | Execution | Optimization

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From vision to full value, our consultants provide the strategy, insight, and process expertise to ensure our clients–large enterprises, IT and business process services providers, and private equity firms–achieve major performance breakthroughs.

Our clients seek to dramatically improve their performance–to be more agile and better able to respond to market changes, to reduce cost and be more sustainable. They strive to grow profitably, retain customers, expand offerings, create competitive advantage, mitigate risks, and create long-term shareholder value. Our consulting services are uniquely designed around these needs to deliver breakthrough performance.

Marketing Services

Did you know that you can change website clicks into contacts, connect with visitors and drive traffic to your website with the help of internet marketing? It can prove to be very effective as part of an organization's strategy for growth.

If your targeted audience does not see it, a stunning website is of little use. You can connect with the perfect customers and your message can be amplified through an internet marketing campaign that is executed properly.

SoftSupport takes care of search engine algorithms, keyword density and other such things on your behalf as we know that you have little time to spare from looking after core activities of your business. We don't indulge in black hat methods that can be quite risky and build strategies based on our extensive experience and your long-term prospects. Our internet marketing solutions don't involve secrecy and are effective and safe. We understand that marketing partnerships online have to be based on trust.

We customize marketing plans to meet your requirements for robust internet profiles having various distinct elements.

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An Overview of Marketing Services

1. Social Media Marketing:

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This covers all activities to increase the interaction and popularity of your website among other sites and on various social networks online.

We can help with:

Your website's social bookmarking

Off-site strategies for blog/RSS marketing

Participation in relevant groups and forums

Creation of customized widgets and plug-ins for interaction between social networks and your website

Your strategy for product marketing through the identification of pros and cons of each social network

2. Traffic Analysis:

For any website, analytics form a significant component of internet marketing. A number of solutions exist, but Google Analytics is used the most.

You can evolve your strategy and measure the effectiveness of individual activities related to marketing through analytics. That is because it provides you information on your users, their locations and from where they arrived at your website. Thus, you can measure the returns on the investments you make for marketing.

SoftSupport can help you through the customization of your analytics software code so that you can analyze traffic and performance. We can also assist you with:

Customized analysis of path

Tracking of full path, last touch or first touch

Traffic figure segmentation on the basis of metrics such as general subject category or keyword meaning

Tracking specific data related to visitors (including categories such as elements driven by AJAX, Flash, x-domain     and e-commerce)

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3. E-mail Marketing:

A good-quality mailing list is the starting point for effective marketing through email. It can be quite difficult to build email lists. We know how to induce visitors to sign up for your mailing list through the implementation of the most appropriate calls-to-action. Your marketing programs can be made more effective through a good mailing list.

We can also assist you with:

Management of opt-in lists and email lists

Determine the best promotions, calls-to-action, etc

Designing the emails in the most appropriate way to highlight promotions, calls-to-action, etc

Sending email marketing pieces regularly and tracking the performance and analytical statistics of the     campaigns

Help initiate purchases by highlighting your promotions, calls-to-action, etc., through appropriate design of          landing pages

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Customer Support & Service (Over Chat)

Research shows that live chat has a 92% consumer satisfaction rating. This is the highest rating compared to phone support, social media, and email. Furthermore, when asked directly, consumers cited live chat as their most preferred method of customer service communication:

Live chat is not a new advancement in technology. It’s been around for decades.That said, we’re seeing an increase in its availability and popularity in customer service. According to experts, in the next 12 to 18 months, live chat for customer support is to grow by 87%. It’s in your best interest to implement this now, before your competitors beat you to it.Live chat is not a new advancement in technology. It’s been around for decades.

That said, we’re seeing an increase in its availability and popularity in customer service. According to experts, in the next 12 to 18 months, live chat for customer support is to grow by 87%. It’s in your best interest to implement this now, before your competitors beat you to it.

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Financial Services

The three main components for financial services are:

1. Accounting

Taking into consideration the volatile dynamics of our global economic system, it has become a precondition for every business to consolidate their non-core financial services to ascertain a competitive edge. Today, CFOs and CPAs across the globe seek out accounting outsourcing firms that can assist them in reducing the company’s operating costs, increasing profits and establishing benchmarks for superior governance and conformity to regulations. That is exactly why the majority of them outsource accounting services to a third party company. We, at SoftSupport, fully grasp this compelling requirement of businesses and provide an extensive range of accounting back office services at competitive costs.

SoftSupport finance and accounting outsourcing services are outlined to support the client by setting up compliance and controls, equalizing expenditure and growth, cutting down the cash cycle and increasing the ROI. Size doesn’t make a difference for us & every client is equally important for us. We seek to serve you in the most efficient manner.

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2. Bookkeeping Services:
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Paying suppliers

Setting Up Chart of Accounts

Billing for goods sold or services

Recording receipts from customers

Verifying and recording invoices from suppliers

Processing employees' pay & related        governmental reports

Entering Bank Details

Value-added bookkeeping

Allocating the account entries

Month-end or year-end closing

Recording depreciation and other adjusting        entries

3.1. Accounts Payable Services:

Invoice approval

Check processing

Expense allocation

Online payment approval

Invoice imaging and storing

Handling of vendor inquiries

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3.2. Our Accounts Receivable Services:

We can take care, on your behalf, of all the processes mentioned below:

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Updating factoring of accounts receivable, if     any

Escalating/alerting short payments

Preparing and sending account statements

Uploading invoices onto systems, after transmitting electronically

Updating invoices into accounts receivable (invoice    processing services)

Follow up collection of accounts receivable,        along with monitoring

Updating accounts receivable for collection, besides    reconciling bank account credits

Itemizing advances or deposits received, besides     receipts, etc.

We can create invoices based on documentary  evidence such as service/ product delivery     confirmations and sale order copies

Statements that you require, such as total cost per     line item, analysis by program or project code

Escalating/alerting you about differences found  while reconciling your records with account     statements.

Preparing accounts receivable reports based on   analysis of accounts receivable by age, business     segment, customer, etc.

Using invoices raised to date to prepare cash flow     summary for the past and future