Managed server and network services from Soft SupportPro lower or eliminate the capital costs of purchasing and provisioning server hardware, software and network resources. We also lower your ongoing operating costs of hiring IT experts to ensure everything’s running at peak performance.
We guarantee our response time to be within the timeframe outlined in your plan. Once we learn of an issue, we determine if the issue can be resolved remotely or if an onsite visit is necessary. Either way, we respond in compliance with our promise to keep you up and running around the clock.
We offer tiered service levels to ensure that you are engaging us to deliver exactly the level of services you need. Each level of service has its own tiered Service Level Agreement (SLA).
We constantly monitor every functional network component, from routers, firewalls and switches to IP-based phone systems, and more. We are just as vigilant with critical desktop events and mission-critical applications, antivirus and software patch alerts.
Server and network support are available by phone or live remote control. Our support engineers remotely diagnose and resolve network issues more than 90% of the time. Onsite support, at any hour, is there whenever it’s needed.
Soft SupportPro monitors and removes spyware, adware and viruses, before they cause damage. We audit patches, ports, passwords and firewalls. We manage all your assets, track your warranties and service contracts, and provide security updates and software installations.